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First and foremost I do not spend money easily and I research EVERYTHING. That being said after going to the normal haunts of Lowes and Depot I found this place next to my grocery store and decided to try it. Boy was I in luck. This the ONLY place I will go for any flooring from now on. Selection was great, pricing reasonable and service was far beyond my expectations. Patrick helped me and went above and beyond to provide me service. The installers were nice, courteous and extremely efficient. I'm extremely picky and stingy with money and what I got for what I paid was well above wonderful.
I can't say enough about Mr. Ray, Kevin, Pat and crew. We went to Carpet & Floors Market initially to replace our carpet. Kevin came out to our home for a consultation and was very knowledgeable, kind, took his time and explained the entire process. We were also thinking about remodeling our kitchen. We were so please with Kevin's representation of the company, we decided to also have them remodel the kitchen. When going into the store to pick out our countertops, backsplash, etc., that's when we met Mr. Ray. Mr. Ray is the nicest person you would ever want to meet and work with. Mr. Ray made sure everything was taken care of from the time they started, until they finished. His crew needed more material when completing the backsplash and Mr. Ray got in his car and drove it to my home, himself. I can go on and on about Carpet & Floors Market. Needless to say, they did an amazing job on the floors and the kitchen. Mr. Ray, Kevin, Pat & crew did a wonderful job and I would highly recommend them to anyone who wants great service.
Originally consulted with Kevin for new flooring throughout the entire house. During the consultation we mentioned that we were also doing a kitchen remodel. We contracted with Carpet and Floors Market for the flooring but were still meeting with "kitchen" remodel companies for the kitchen work. Those meetings were not going well. We found that the "kitchen" remodeling companies really didn't listen to what we were envisioning but rather came back with their plans which did not reflect our requests. So, when we met with Kevin to pick out the floors, I asked him to convince us why we would use a carpet company to remodel a kitchen. He gave good reasons and listened to us and came up with a plan that reflected all our requests, even the island which both kitchen companies said they couldn't do. Best decision we made. Floors - The floors look great and work was done well. There were a few minor problems which were immediately addressed. The kitchen is absolutely beautiful. Daniel and Eddie did an outstanding job.
We have used Ray for many years at Carpet & Floors Market in three different homes we have lived in and two rentals we also own. The owner is the nicest guy you could ever meet and he has an excellent staff. The installers were great and suggested changes we had not thought of. I am very particular and recommend them to all our friends. Ray took the time to guide us into a decision we are very happy with.
I live in Virginia and this store is in Maryland, so it is pretty incredible that after all is said and done, I’m still giving a 5-star review, but I am! This is a Mohawk Colorcenter Elite Retail Store, so they were the only store to have--at the time of our need--samples of the new Air-O flooring; hence, the long drive to Maryland. Without going into all the details, there was a lot of back and forth due to changing circumstances and desires, but this store kept coming through for us, time and time again. A BIG “Thank you!” goes to Ray and Patrick in sales and Alex in installation. We now have some pretty awesome flooring!
From the beginning of doing business with Carpet & Floors Market to the completion of installing the flooring in our basement was nothing but perfection. The work done was exemplary! And, their warranty on the products/labor is great! They were very patient (not pushy) throughout the entire process and especially with us in working with our insurance company, too! We highly recommend Carpet & Floors Market and will definitely do business with them again in the near future for other flooring needs. Thanks!
Just bought beautiful carpeting from Ray. He was very knowledgeable and very kind, treated us with utmost respect. The carpet installers were wonderful too.
What an outstanding job! Everyone from management to installers where amazing. Very courtious, on time and let us know about the progress. I would definitely recommend this company to friends and family. By the way, my floors look beautiful!
We met Kevin at a home show. His friendly positive personality made me want to do business with them. Quick responses and assurances helped make it a positive experience. I went from talking about just tiling the kitchen to carpeting the whole house, tile in the kitchen bath and laundry, granite counters and a backsplash. I couldn't believe how courteous and expedient everyone, carpet installers,tile installers and the plumber was. Kevin helped with choices and they look great! No matter how many phone calls Kevin kept saying we just want you to be happy and we are! Super Job!
I went in with tons of questions and problems. The sales manager with very helpful me pick the right floor. Even after an hour of questions he made me at ease at installing it myself and the product came in fast. I will buying all my floor products here in the future. Couldn't ask for a better company or staff. P.S. LVT Flooring is wonderful. I got one that is made to look like hand scraped wood. I hate vinyl and laminate but this is on a whole other level.